Frequently Asked Questions
Everything you need to know about your SUPERDUPER shopping experience.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have all original SUPERDUPER tags attached. Please use our online portal to generate a prepaid return label.
How do I ensure I am ordering the right size?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
At SUPERDUPER, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or eco-friendly Tencel, and we aim to reach 100% by 2025.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. You can modify or cancel your order within 30 minutes of placement by contacting our customer support team via live chat.